Canada Rework Bidet-Winning Customer Trust

When the company was first established, there were only two people, CEO Anderson Lee and James Chen. The hardships of the start-up period can be imagined, such as lack of funds and resources, fierce market competition, and every link is full of challenges. In order to survive, they devoted almost all their time to the company, busy with product development during the day and endless market research and customer communication at night. 

By chance, they received an order from a customer in Canada. This customer has extremely high requirements for product quality, and they know that the successful completion of this order will directly affect the reputation and future development of the company. At this time, they had no choice but to retreat, but decided to go all out. 

After the product arrived in Canada, due to material properties, the product had a chemical reaction, which led to the quality problems in the whole batch of goods. In order to ensure that the quality of the product does not affect the customer's sales, they decided to go to Canada in person to help customers debug and repair the product.  This decision seemed a bit crazy at the time, because their funds were very tight in the early stages of the business, and the cost of going abroad was very high.  But they knew that only by solving customers' problems in person can they win customers' trust. 

They quickly made a plan, packed their bags, took the necessary repair tools, and embarked on a journey to Canada. After arriving in Canada, they went straight to the warehouse where the customer's products were stacked. In the warehouse, they quickly communicated with the customer to understand the problems with the product.  The customer welcomed their arrival, but also expressed concerns about the quality of the product. This made them feel more responsible. 

It was snowing heavily in Canada in winter, and it was very cold in the warehouse. Due to the urgency of the customer's market, they had almost no time to rest; They were busy repairing products in the warehouse during the day and working overtime to debug at night. Sometimes, they even slept on the spot in the warehouse.  Their tired bodies made it impossible for them to fall asleep, but they always had a passion burning in their hearts. Whenever they see customers' anxious eyes, they strengthened their belief: they must fix the product and satisfy the customer. 

During the process of repair, Anderson Lee's hands were worn by long-term operation of the tools, and James Chen's fingers were blistered due to frequent disassembly. Nevertheless, they gritted their teeth and stuck to it and encouraged each other. After 7 days and 105 hours of hard work, they finally solved all the problems of 3,000 sets of products. The customer expressed great satisfaction with their work and highly praised their professionalism. Before leaving Canada, the customer also specially hosted a small thank-you banquet for them to express their gratitude.  

"You are really brave. You are the only Chinese company I have ever seen that dares to come abroad to repair products for customers. " The customer said at the table. When they heard these words, the fatigue in their hearts disappeared instantly.  This is not only a recognition of their work, but also an affirmation of the company's future. 

What is even more surprising is that a new Canadian customer came to our company to establish cooperation because of this maintenance before boarding the plane and returning home. After returning home, their efforts soon attracted the attention of the industry. The praise and recommendation of customers have gradually established a good reputation for our company in the industry, and now our products have reached the first market share in Canada.